“Hamilton” is the story of America then, told by America now. Analytical – You’ll understand the inner workings of the subject matter. He also spent time with his wife and kids, and balanced work … Also discussed instilling a sense of pride among employees-you should be proud of where you work. This … It is probably the ultimate behind the scenes book for anyone who wants to … If not, this is more for the hardcore Disneyland aficionado. By focusing of fewer objectives, it seems they can do much more training and imparting of culture. Directed by Wolfgang Reitherman. But what about the people who work there? It's also an appreciation of the fellow who Walt Disney asked to start the University, Van France. Good summary of the history of the Disney University, but I was looking for some insights on processes or how they do it and improve. In Disney U, Doug Lipp examines how Van perpetuated Walt Disney''s timeless company values and leadership lessons, creating a training and development dynasty. Innovative – You can expect some truly fresh ideas and insights on brand-new products or trends. Goodreads helps you keep track of books you want to read. Loved it. Welcome back. A few years ago, I was feeling frustrated with my job. While I related to this book on a personal level and it made me reminisce on some great times, it’s a book everyone should read. Makes me want to return to Disney World! The book does feel like a magazine article extended out. I found it amazing that Frank Lloyd Wright was hired to give classes and lectures to the animators of Disney-could you imagine? Good for what it was. One where our peers carry a little bit of childlike amazement and showmanship in their respective roles? What we say here about books applies to all formats we cover. I really enjoyed it! At getAbstract, we summarize books* that help people understand the world and make it better. Visionary – You’ll get a glimpse of the future and what it might mean for you. I treasure my time with the DU as it was the foundation of my career and brought some of the best life-long friends a girl could ask for. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney or management books. With black-and-white illustrations throughout, this biography reveals the man behind the magic. Walt Disney did not want to set up just another gritty amusement park. (source: Nielsen Book Data) Summary Since the 1930s the Walt Disney Company has produced characters, images, and stories which have captivated audiences around the world. I read a surprisingly large number of books on business management. The pious and elderly Mr. Lapham is more interested in … To underscore the idea that Disney hires everyone to put on a “good show,” the company refers to staffers as “cast members,” not employees. Basically it uncovers the things that make Disney such an amazing place to work. The recent book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (McGraw-Hill), provides an insightful, insider's view of the Disney U story… I was a trainer with the Disney University for most of my time with Disney. Its informative, but nothing new... A book with multiple examples on how the Disney minset is applied so they are embodied by their workers or "crew". Mulan is a girl, the only child of her honored family. A great book to learn about the Disney Way. So I've always been curious about the organizations that manage to create that passion and sense of accomplishment in their teams. Overview – You’ll get a broad treatment of the subject matter, mentioning all its major aspects. Doug Lipp was the person who was in charge of Disney University at Disney Tokyo. We rate each piece of content on a scale of 1–10 with regard to these two core criteria. Great summary! Mulan's father, who has an old wound and cannot walk properly, decides to … There are few things as thrilling as being able to say that I went to Disney University. The world’s largest library of business book summaries. Bold – You’ll find arguments that may break with predominant views. Walt Disney’s Disneyland (Affiliate Link) Description: This very large (10 in x 13 in x 1.2 in) book is a … It contains never-before … Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. Walt’s vision was to make the park the star and to cast everything – and everyone – else in a “supporting role.” In response, Van developed the training program that eventually became Disney University. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. I highly. This book highlights the thought, intention, and work put into the Disney culture. He is the CEO and President of G. Douglas Lipp & Associates, a consulting firm, “The trouble with people is that we get hardening of the mental arteries, cirrhosis of the enthusiasm, and arthritis of the imagination,”. With Phil Harris, Sebastian Cabot, Louis Prima, Bruce Reitherman. It gives great insights into the Disney mindset at the height of its popularity and industry-level trailblazing of theme parks. Nevertheless, getAbstract recommends this understandable overview to HR professionals and supervisors seeking ways to train employees to be neater, cheerier, and more in tune with their corporate culture and their customers. His affection for small-town life is reflected in Disneyland Main Streets around the world. At the beginning of the book… My love for Disney and Customer service comes to a head here in Disney U. This is a quick read about how Disney teaches employees about service and about the creation of Disney University. Concrete Examples – You’ll get practical advice illustrated with examples of real-world applications or anecdotes. Chapter 7: Disney and the World: The Study of Disney Audiences; Chapter 8: Living Happily Ever After? You will find Van's name 2-4 times on just about every page. By focusing of fewer objectives, i. Engaging – You’ll read or watch this all the way through the end. Great book, Doug! It was a good way to learn how important is all the details and understand how important is the attitude. Can't wait to work for this company one day! #MurderTrending 101 Dalmatians 5-Minute Disney*Pixar Stories 5-Minute Fairy Tales 5-Minute Princess Stories 5-Minute Snuggle Stories 5-Minute Spider-Man Stories 5-Minute Stories A Droid Tales Book A Pandava Novel A Squirrel Girl Novel A Twisted Tale ABC Abomination Activity Book … Great book! Would you rather lay bricks or build a cathedral. This is a very precise subject and you can get a lot out of it, if it is the subject you’re interested in. Life is all about the perspective you take and Walt realized that the lowest level of task could have a profound impact on the organization. The best part was the summary at the end of each chapter. I’m using it to apply some of these principles to my management of my work environment. I felt I was talented in what I did, but I guess as the great Victor Frankl would say, I hadn't found out yet what my "Meaning" was. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney … I know I am! Other places in the text felt the same. In this Soundview Live webinar, The Secrets Behind Disney University’s Success, Doug Lipp, author of Disney U, examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney University. About the author Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. To train and develop such a workforce, Walt turned to Van France, a human resources executive with a background in manufacturing and the military. I had the pleasure of hearing Doug Lipp speak at my alma mater-and he signed my book and posed for a picture. Walt knew this new venture required certain kinds of employees – individuals who would dedicate heart and soul to customer satisfaction. At times the book seemed repetitive. Best book on business culture I have ever read. We look at every kind of content that may matter to our audience: books, but also articles, reports, videos and podcasts. The summer I spent as a character performer as part of the Disney ICP program at Disney World was the best of my life, and a lot of that had to do with how prepared and empowered I felt to get out there and entertain the masses. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Notes Index. The book is repetitive at times, and readers seeking a deeper look into Disney… I am grateful for that situation, because it is in those moments that your brain makes the truly important questions about yourself and about your passions. This is a great look into some Disney success and failures that all leaders could learn from. It has many stories and exercises for readers to apply the Disney Way to their companies. Here's what the ratings mean: Applicable – You’ll get advice that can be directly applied in the workplace or in everyday situations. Can't wait to read the book. But isn't that the kind of organization that we all thrive to create (or be a part of) eventually? He reveals the heart of the Disney … If any organization knows how to entertain, it sure is Disney! Announcing the Winners of the 2020 Goodreads Choice Awards. The recent book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (McGraw-Hill), provides an insightful, insider's view of the Disney U story. Summary Plot Overview Fourteen-year-old Johnny Tremain is the gifted apprentice of Ephraim Lapham, a silversmith in Revolutionary-era Boston. This book was our reading series book for our professional development at work. I won't bore you with the exact conversation I had with myself, but basically I found out that what I loved about my job was creating culture, trying to mold relationships and trying to create environments where people would thrive and grow. I am grateful for that situation, because it is in those moments that your brain makes the truly important questions about yourself and about your passions. Be the first to ask a question about Disney U. By caring for their staff and providing them with the highest training, Disney ensures that their … You build the best product you … Well, what I learned from this book is that being part of the cast (That's what they call their employees, regardless of the fact they work in an acting, janitorial or administrative capacity) is more than a real job, it's a passion for them. Background – You’ll get contextual knowledge as a frame for informed action or analysis. The best parts of the book for me were the descriptions of how Disney narrows down the focus of training of employees to a few concise terms. When the Huns invade China, one man from every family is called to arms. Had to read for a class, but wasn't the worst "textbook" I've ever had to read (I also just love Disney). Goldberg’s book, The Disney Story: Chronicling The Man, The Mouse & The Parks presents Walt Disney, The Walt Disney Company and the Parks decade-by-decade. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney or management books. Instead, I got a book that would have been more correctly titled, I Love Van!! How can we understand the appeal of Disney … In its view, Native … Over the years, the path to training employees in “friendliness, cleanliness and safety” has required some updating and repaving – work Disney’s human resources team has embraced. And the fact is that, more than the job itself, what creates the passion in them, is the possibility to replicate that passion in other people (peers and customers alike). “Pocahontas" is the best-looking of the modern Disney animated features, and one of the more thoughtful: It is about real issues, even if it treats them with naive idealism. Helpful – You’ll take-away practical advice that will help you get better at what you do. Going back to Dr. Frankl, they create a Meaning for these talented people, a meaning based on that Disney magic of keeping everything clean and fun. Nothing groundbreaking here. #MurderTrending 101 Dalmatians 5-Minute Disney*Pixar Stories 5-Minute Fairy Tales 5-Minute Princess Stories 5-Minute Snuggle Stories 5-Minute Spider-Man Stories 5-Minute Stories A Droid Tales Book A Pandava Novel A Squirrel Girl Novel A Twisted Tale ABC Abomination Activity Book … Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) Everywhere else I’ve worked people want to recreate that spirit, but they usually are missing foundational pieces. Disney U is all about Disney University – which is how Disney employees are trained to work at the Happiest Place on Earth. Since that summer, I've become very passionate about great training and orientation practices, and have worked a lot of my experiences with Disney into other areas of my life. Training and development consultant Doug Lipp provides an intriguing crash course in the Disney way of training and organizational management. France shows up time and again as the intelligent and thoughtful and sometimes gruff coach to Disney workers. I found it repetitive and also more of a tribute to Van France who created Disney University than a management book. Your highlights will appear here. Van established four key components to training employees, 1. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) [Disney Institute, The, Kinni, Theodore] on Amazon.com. Well structured – You’ll find this to be particularly well organized to support its reception or application. Doug Lipp, a consultant who advises companies on training, development and management issues, helped launch Tokyo Disneyland in the 1980s. Good resource when looking at service approaches. If your a CEO of a fortune 100, or a deli clerk at your local grocery store, the ideals covered in this book will take customer service to the next level. Just a moment while we sign you in to your Goodreads account. If you would like to learn about business, it's a good idea to learn from Disney which is one of the world's best company, if not the best. … The book is repetitive at times, and readers seeking a deeper look into Disney’s employee relations and the company’s ups and downs since 1955 will need to search elsewhere. A Wrinkle in Time is the story of Meg Murry, a high-school-aged girl who is transported on an adventure through time and space with her younger brother Charles Wallace and her friend Calvin O'Keefe to rescue her father, a gifted scientist, from the evil forces that hold him prisoner on another planet. Eye opening – You’ll be offered highly surprising insights. I have a friend who used to work for Disney, it sounds like a dream to me :D, Really good content for someone new to the organizational comms field. Are they constantly caught up in the Disney magic? Very nice man. Lipp’s book also reminds us that Disney U … I taught classes at Disneyland and the Disney Studios. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. KEY INSIGHTS: Walt’s fundamentals for success still ring true. For beginners – You’ll find this to be a good primer if you’re a learner with little or no prior experience/knowledge. I learned that Walt Disney's first character wasn't Mickey Mouse-it was Oswald the Lucky Rabbit! It really does work as it can be applied to almost any business setting. The best parts of the book for me were the descriptions of how Disney narrows down the focus of training of employees to a few concise terms. I treasure my time with the DU as it was the foundation of my career and brought some of the best life-long friends a girl could ask for. I love how everyone at Disney is given the training no matter what your level of employment. Eloquent – You’ll enjoy a masterfully written or presented text. Identifying and living by your values is key. By caring for their staff and providing them with the highest training, Disney ensures that their employees have … This book has the key questions to be able to develop good staff within organizations and helps understand how to improve and create an organizational culture where employees not only feel at ease, but they feel part of the organization. Scientific – You’ll get facts and figures grounded in scientific research. I was hoping for more insider tips/knowledge from this one. Lipp is an expert in leadership and customer service. Mr. Lipp clearly has untapped insight on how Disney operates their customer service University. I finally got so tired of it, I did not finish the book… The main focus of the first training program was to ensure that newly hired employees understood that they were working in a unique environment. Beginning with Walt Disney and then Van France, the man who created the Disney University. QUICK SUMMARY: Kinni does a great job at revealing the magic of Disney’s approach to customer service. March 26th 2013 I found it amazing that Frank Lloyd Wright was hired to give classes and lectures to the animators of Disney-could you imagine? Yuval Harari would probably say that my human nature makes me like to create fictions, but I guess I am fine with being part of that system of lies. Comprehensive – You’ll find every aspect of the subject matter covered. Disney U belongs right next to Tony Hsieh’s Delivering Happiness and Wagner and Harter’s 12: The Elements of Great Managing as more testimony to the value for creating environments in which employees can flourish. California Dreamin': Disney California Adventure: An Insider's Journey Captain America: The Winter Soldier – The Movie Storybook Captain America: The Winter Soldier: Rescue at Sea Disney grinded and made a living doing what he loved, which is awesome. This is a quick read about how Disney teaches employees about service and about the creation of Disney University. by McGraw-Hill Education. Disney is a tricky example I think, because even if you've never worked there, the brand itself carries a bunch of feelings and emotions developed since we were children (anger and sadness for the dead of Mufasa, joy of remembering the lyrics of Hakuna Matata and tenderness for Bambi, amongst others). I just finished a reread of this book. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. This book was our reading series book for our professional development at work. The anecdote about using the spare room in Cinderella's castle for change-the-company meetings seemed to go on and on. I was hoping to pull some of the Disney magic into my classroom, but the book was very much focused on business. The Disney company has set the bar and this book explains how they have kept the vision of Walt so long after he died. Select the sections that are relevant to you. The last chapter about employee group activities goes into some detail on the different "sports" in the employee olympics over time -- this is just filler. This book highlights the thought, intention, and work put into the Disney culture. I felt I was talented in what I did, but I guess as the great Victor Frankl would say, I hadn't found out yet what my "Meaning" was. It’s a well-written book that … Especially the story of Haunted House in Tokyo Disneyland! Beginning with Walt Disney and then Van France, the man who created the Disney University. Our rating helps you sort the titles on your reading list from adequate (5) to brilliant (10). It's also an appreciation of the fellow who Walt Disney asked to start the University, Van France. Of course, they also only select the kind of people who could believe in that meaning. Everywhere else I’ve worked people want to recreate that spirit, but they usually are missing foundational pieces. Disney U is full of easy to understand ideas to transform your workforce into a committed, powerful force for customer service and company pride. I highly recommend this book to any manager who is looking to improve relations with their employees and enhance the customer experience in their field or place of business. France shows up time and again as the intelligent and thoughtful and sometimes gruff coach to Disney workers. Van established four key components to. I do. Innovation 2. organizational support 3. education 4. entertain. Identifying and living by your va. Key components to Disney are SCSE, Safety, Courtesy, Show, and Efficiency. Whatever we select for our library has to excel in one or the other of these two core criteria: Enlightening – You’ll learn things that will inform and improve your decisions. Unlike Walmart who has lost their culture since Sam died, Disney continues to live the culture he started for his “cast” members. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. An HR must read, Gordon Douglas Lipp known as Doug Lipp is a consultant, speaker, and author based in Fair Oaks, California. Well written. An easy skim. Bagheera the Panther and Baloo the Bear have a difficult time trying to convince a boy to leave the … I found it interesting but not very actionable. Instead, he set out to open the first theme park – a clean, safe place for family fun. Refresh and try again. Overall, because this is Disney, I liked the book. Logo: On a black/ cadet blue gradient background, the regular "WALT DiSNEY" script, in a textured baby blue hue, writes itself onscreen (think the 1986 Walt Disney Home Video logo).The word "P I C T U R E … I also enjoyed the anecdotes, especially the one about Tokyo Disneyland's over-reaching cleaning staff "destroying the mood" in the Haunted House (truly, what kind of a cleaning crew leaves behind cobwebs, even those created by "artists"?). Inspiring – You’ll want to put into practice what you’ve read immediately. Featuring a score that blends hip-hop, jazz, R&B and Broadway, “Hamilton” has taken the story of American founding father Alexander Hamilton … Hot Topic – You’ll find yourself in the middle of a highly debated issue. Expand your business knowledge with summaries you can read in 10 minutes or less. Insider’s take – You’ll have the privilege of learning from someone who knows her or his topic inside-out. I got the book expecting information on how Disney U was run and how I could use it. A few years ago, I was feeling frustrated with my job. Walt Disney The book was a nice and concise summary of Walt Disney. When Disneyland opened in Anaheim, California, in 1955, it was the first attraction of its kind. *getAbstract is summarizing much more than books. Learned a few interesting things about Disney. The story about the Haunted Mansion at Disney Tokyo was hilarious! Best book on business culture I have ever read. Let us know what’s wrong with this preview of, Published If you have read anything on Disney leadership and immersion in the past, this book is a repeat. Books we rate below 5 won’t be summarized. I do this not only because of my authorial enterprise, but in an attempt to improve on my "day job.". There's many insights and fun facts in this book. Disney U: How Disney University Develops the World’s Most Engaged, Loyal and Customer-Centric Employees(continued from page 1) Start by marking “Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees” as Want to Read: Error rating book. For experts – You’ll get the higher-level knowledge/instructions you need as an expert. Doug Lipp lays out 13 timeless lessons Disney has used to … Or behind those smiles and make up of the cast, there are people tired of smiling all the time. Basically it uncovers the things that make Disney such an amazing place to work. Visitors to Disney theme parks frequently notice the seamless operations and friendly employees who put on “good show.” Although the charming outcome may appear effortless, staging good show and avoiding “bad show” at Disney resorts around the globe requires a lot of work. We’d love your help. All in all, not too bad for an airplane read. I have worked in the front line of retail, to managing a territory of over 100 food retail establishments. Very interesting. Mr. Lipp clearly has untapped insight on how Disney operates their customer service University. Mind blown! There are some good anecdotes and I had some ideas for my work. Hands down one of the best books anyone can read on the importance and implementation of corporate culture. More than 5.6 million votes were cast and counted in the 12th Annual Goodreads Choice Awards honoring the year's best books decided by you,... To see what your friends thought of this book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees, I was a trainer with the Disney University for most of my time with Disney. I taught classes at Disneyland and the Disney Studios. *FREE* shipping on qualifying offers. This is not going to be everyone’s book. I won't bore you with the exact conversation I had with myself, but basically I found out that what I loved about my job was creating culture, trying to mo. Doug Lipp lays out 13 timeless lessons Disney has used to … Training and development consultant Doug Lipp provides an intriguing crash course in the Disney way of training and organizational management. Doug Lipp was the person who was in charge of Disney University at Disney Tokyo. The summary at the height of its kind be particularly well organized support... Helpful – You ’ ll find this to be particularly well organized to support its or... 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